Terms of Service

About these terms

These terms apply to exterior cleaning services provided by Refresh & Revive Cleaning Solutions Limited, trading as Refresh Revive Exterior Cleaning, company number 16672313, registered office Nelson Mill, Gaskell Street, Bolton, England, BL1 2QE.

By requesting a quotation or booking work you agree to these terms. They do not affect your statutory rights as a consumer.

Quotations

Quotations are based on the information and any photographs you supply. We normally respond within one working day; occasionally we need further details or a short site visit before a fixed price can be issued.

Where the surface, size, access or condition on the day differs materially from what was described, we will discuss any change in price with you before continuing.

Unless stated otherwise, a quotation is valid for 30 days.

Booking and access

Appointments are confirmed by email or message. Please make sure we have safe access to the working area, and to a mains water supply and outdoor electricity where the quotation says these are required.

Please move vehicles, garden furniture and fragile items, and keep windows and doors closed during the visit. Where practical we will help protect planting and adjacent surfaces.

Method and expected results

We select the cleaning method to suit the surface — for example manual moss removal and low-pressure soft washing on roofs and render, and controlled pressure or rotary cleaning on suitable hard surfaces — and we apply suitable controls for run-off and overspray.

Exterior surfaces age. Some staining, wear, pitting, previous damage or colour variation may not be fully reversible, and biological growth returns over time. We will tell you before starting where results are likely to be limited.

Older, loose, damaged or previously repaired surfaces, coatings, pointing, seals, sealant beads and roof coverings can be affected by cleaning. Where we identify a risk we will discuss it with you and agree how to proceed, or recommend not cleaning at all.

Payment

Unless agreed otherwise, payment is due on completion of the work by bank transfer. Commercial accounts may be invoiced on agreed terms.

For larger works a deposit may be requested; this will be stated on the quotation.

Cancellation and rescheduling

Consumers who book off-premises have a 14-day right to cancel. If you ask us to start within that period and then cancel, we may charge for work already carried out.

Otherwise, please give at least 48 hours' notice to cancel or reschedule. Work may be postponed by either party where weather, water supply or safe access make it unsuitable, and we will offer the earliest alternative date.

Insurance and liability

We hold public liability insurance and can provide documentation on request.

We are responsible for loss or damage caused by our negligence or breach of these terms. We are not responsible for pre-existing defects, or for loss that was not foreseeable.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Photographs

We usually photograph work before and after for our records and yours. Tell us if you would prefer your property not to be photographed, or not used in any marketing — we will respect that.

Complaints

If something is not right, contact us at info@refreshrevivecleaning.com or 07549 064190 within a reasonable time and we will arrange to inspect the work and put right anything that falls short.

Governing law

These terms are governed by the law of England and Wales.